Refund policy

Return & Refund Policy

Last Updated: August 2026

At Adina Couture, we hope you love every piece you purchase. If for any reason you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unworn, unwashed, and in its original condition.
  • Have all original tags attached.
  • Be free from makeup, perfume, deodorant, stains, pet hair, or any signs of wear.
  • Be returned in its original packaging where possible.
  • Be accompanied by proof of purchase.

Items that do not meet these conditions may be refused and returned to the customer.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

  • Hijabs, underscarves, and modest accessories.
  • Sale or clearance items marked as Final Sale.
  • Gift cards.
  • Personalised or custom-made items.

Exchanges

We currently offer exchanges for a different size or colour, subject to stock availability.

If your preferred item is unavailable, a refund will be issued instead.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs.

If the item is confirmed to be faulty or sent in error, we will arrange a replacement or provide a full refund, including any applicable return postage costs.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original delivery charges are non-refundable unless the item is faulty or we made an error with your order.

Return Shipping

Customers are responsible for return postage costs unless:

  • The item is faulty.
  • The wrong item was sent.
  • The item arrived damaged.

We recommend using a tracked postal service, as Adina Couture cannot be responsible for returns lost in transit.

How to Start a Return

To request a return, please contact us with:

  • Your order number.
  • Your full name.
  • The reason for your return.

Email: dinakhan0895@gmail.com

Return instructions will be provided once your request has been approved.

Your Consumer Rights

 

Nothing in this policy affects your statutory rights under UK consumer protection laws. If an item is faulty, not as described, or unfit for purpose, you may be entitled to additional remedies under applicable law.

Thank you for choosing Adina Couture.

Modesty. Elegance. Timeless Confidence.